Privacy Policy

TERMS OF USE

1. Key definitions

  • – Platform – the online store and digital service available through the Website, enabling Users to create an account, maintain an in-platform balance represented by Skin Coins, and acquire in-game cosmetic items for use in CS2 (the “Platform”, the “Website”);
  • – CS2 – Counter-Strike 2, the multiplayer tactical first-person shooter published by Valve Corp. (the “Game”);
  • – Skins – digital in-game cosmetic items, including, without limitation, weapon finishes, equipment visuals, graffiti, and similar items (individually, a “Skin” and collectively, the “Skins”);
  • – Skin Coins – the Platform’s closed-loop units used exclusively within the Platform and representing the User’s in-platform balance for the purpose of acquiring Skins;
  • – Steam – the digital distribution service owned and operated by Valve Corp.;
  • – API – a software interface enabling system-to-system interaction;
  • – Payment Processor – a third-party service provider facilitating payment transactions via card schemes, banking channels, or alternative payment methods;
  • – Applicable Law – any applicable statute, regulation, directive, regulatory requirement, sanctions regime, or legally binding rule applicable to the Company, the Platform, or the User in connection with the use of the Services.

2. General legal provisions

The Platform is operated by ALUMNI GROUP LTD (registration number: 14769624), with its registered office at Corner Chambers, 590a Kingsbury Road, Birmingham, United Kingdom, B24 9ND (the “Company”, “We”, “Us”, or “Our”).

The Company is an independent service provider and is not affiliated with, endorsed by, or sponsored by Valve Corp. or any of its affiliates.

These Terms of Use (the “Terms”) constitute a legally binding agreement between the Company and any individual or entity accessing or using the Platform (the “User”, “You”, or “Your”). By accessing or using the Platform, You acknowledge that You have read, understood, and agreed to be bound by these Terms.

The Platform, including all associated software, infrastructure, tools, and functionalities (collectively, the “Services”), is provided subject to these Terms.

3. Llegal status of digital items

Skins made available through the Platform are digital in-game items intended for use within CS2 through Steam and are subject at all times to the rules, policies, and technical functionality of Valve Corp. and Steam.

Any reference on the Platform or in these Terms to a “purchase”, “sale”, or similar transaction describes the acquisition and delivery of a digital in-game item through the Platform and Steam. Such references do not imply any transfer of intellectual property rights in the Skin or in the Game.

All rights, title, and interest in and to CS2, Steam, and the Skins remain with Valve Corp. and/or its licensors, as applicable. The Company does not claim ownership of the Skins and is not an authorized reseller of Valve Corp.

The operation of the Platform and the delivery of Skins depend on Steam functionality and applicable Valve rules and policies, including the Steam Subscriber Agreement and other applicable Steam terms.

4. Platform and intelectual property

All materials, content, and elements available on the Platform are provided on an “as is” and “as available” basis, to the fullest extent permitted by Applicable Law.

The Company retains all rights, title, and interest in and to the Platform and its intellectual property, including, without limitation, trademarks, logos, software, design elements, source code, graphical assets, and user interface elements.

Any unauthorized use, reproduction, modification, distribution, reverse engineering, or exploitation of the Platform or any of its components is strictly prohibited and may result in legal action.

Subject to compliance with these Terms, the Company grants the User a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for personal, lawful purposes only.

5. Service description

The Platform enables Users to acquire Skins for use within the Game. Users may create a personal account, browse available Skins, and use Skin Coins to acquire such items through the Platform. Skins are cosmetic in nature only and have no guaranteed or intrinsic monetary value.

When a User acquires a Skin through the Platform, the corresponding amount of Skin Coins is deducted from the User’s balance. The relevant item may be reflected in the User’s account and is then made available for delivery through Steam in accordance with the Platform’s delivery process and any applicable Steam trade restrictions, hold periods, or similar limitations.

Delivery is performed using automated systems, including bots, through Steam API integration. If a Skin is temporarily unavailable for immediate transfer due to a trade restriction, hold period, or similar limitation within Steam, the Company may delay delivery until transfer becomes possible.

The Platform does not support peer-to-peer transfers, user-to-user resale functionality, or external trading mechanisms through the Website.

The Company does not guarantee uninterrupted availability of the Services, delivery speed, or the continuous availability of any specific Skin.

6. User account and verification

Access to the Services requires the creation of a personal account.

By registering, the User represents and warrants that:

  • All provided information is accurate, complete, and up to date;
  • The account is created solely for personal use;
  • No multiple or fraudulent accounts are created.

Failure to provide requested information may result in account suspension or termination. Only individuals of legal age may engage in financial transactions on the Platform.

7. Compliance monitoring and transaction review

The Company implements internal controls aimed at preventing fraud, unlawful activity, abuse of the Services, and breaches of Applicable Law.

By using the Platform, the User acknowledges and agrees that transactions and account activity may be monitored, reviewed, delayed, refused, or blocked where reasonably necessary for security, fraud prevention, compliance, or risk management purposes.

The Company reserves the right to request additional information reasonably necessary to verify a transaction, confirm account ownership, or assess potential misuse of the Platform.

Where a potential risk is identified, the Company may restrict access to certain features, place a transaction on hold, suspend access to the Platform, or terminate the relevant account in accordance with these Terms and Applicable Law.

8. Payment system and virtual currency

Skin Coins are closed-loop units representing the User’s in-platform balance. Users may top-up Skin Coins through third-party Payment Processors integrated with the Platform. The Company does not itself provide payment processing services and is not involved in the collection, processing, or storage of full payment card details or other payment transaction data. All payment transactions and all related payment data are handled directly by the relevant third-party Payment Processor in accordance with its own terms and applicable regulatory requirements.

Skin Coins do not constitute legal tender, electronic money, cryptocurrency, or any other regulated monetary instrument. Skin Coins cannot be redeemed for cash, withdrawn, or transferred outside the Platform, and they have no value outside the Platform environment.

By initiating any deposit or transaction, the User represents and warrants that all payment methods used are valid, lawfully obtained, and authorized for use by the User, and that no payment instrument is used without proper authorization or in violation of applicable laws. The User further acknowledges that all payments are subject to verification procedures carried out by the Payment Processor.

The Company reserves the right to review transactions, apply transaction limits, refuse or delay the crediting of Skin Coins, or suspend a transaction where reasonably necessary for technical, security, fraud-prevention, or compliance-related reasons.

9. Limitations of liability

To the fullest extent permitted by Applicable Law, the Company shall not be liable for:

  • Indirect, incidental, special, or consequential damages;
  • Loss of profits, revenue, data, goodwill, or business opportunities;
  • Service interruptions, technical failures, system outages, or delays affecting the Platform, Steam, or any third-party provider;
  • Delivery failures, delays, or inability to complete a trade caused by Steam restrictions, account settings, trade holds, an invalid trade URL, or the User’s failure to timely accept a trade offer;
  • Any loss or damage arising from unauthorized access to the User’s account caused by the User’s own acts, omissions, or failure to maintain appropriate account security.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by Applicable Law.

10. Usser representations and warranties

By using the Platform, the User represents, warrants, and agrees that:

  • The User will use the Platform only for lawful purposes and in compliance with Applicable Law;
  • The User will not use the Platform in any manner that is fraudulent, abusive, misleading, or intended to circumvent the Platform’s security measures, technical controls, restrictions, or payment processes;
  • The User understands the nature of digital goods and acknowledges that Skins are cosmetic in-game items whose availability, transferability, and use may depend on Steam, Valve rules, and technical limitations outside the Company’s control;
  • The User is responsible for ensuring that all account information, payment information, and Steam trade details provided to the Company are accurate and kept up to date;
  • The User will not attempt to interfere with the operation of the Platform, gain unauthorized access to any part of the Platform, or use automated means to exploit the Services without the Company’s prior written consent.

The User further agrees to be responsible for any loss, damage, cost, or expense incurred by the Company as a result of the User’s breach of these Terms, misuse of the Platform, or violation of Applicable Law.

11. Refund policy

All acquisitions of Skins through the use of Skin Coins on the Platform are final and non-refundable, except where otherwise required by Applicable Law.

Refunds are not available once Skin Coins have been used to acquire a Skin, unless the relevant acquisition could not be completed due to a technical error attributable to the Company or where a refund is otherwise required under Applicable Law.

A refund in relation to unused Skin Coins may be considered only where:

  • The User was charged but Skin Coins were not credited due to a technical error attributable to the Company; or
  • A transaction was duplicated or processed incorrectly due to a verifiable technical issue attributable to the Company.

Any refund request must:

  • Be submitted within 14 days of the relevant transaction;
  • Include sufficient information and supporting evidence reasonably requested by the Company for review;
  • Comply with Applicable Law and any requirements of the relevant Payment Processor.

If a refund is approved, it will be processed, where possible, to the original payment method used for the relevant transaction.

The Company reserves the right to refuse refund requests that are unfounded, abusive, fraudulent, or inconsistent with these Terms or Applicable Law.

12. Account suspension and termination

The Company may suspend, restrict, or terminate access to the Platform, with or without prior notice, where:

  • Such action is reasonably necessary to comply with Applicable Law, a legal request, or a regulatory obligation;
  • The User provides inaccurate, false, misleading, or incomplete information;
  • The Company reasonably suspects fraudulent, prohibited, abusive, or unlawful activity;
  • The continued provision of Services to the User creates legal, technical, security, or business risk for the Company.

Where legally permitted, the Company is not obliged to disclose detailed reasons for any such action.

13. Trade execution

To receive a purchased Skin, the User must provide and maintain a valid Steam trade link and any other information reasonably required for delivery through Steam.

The User is solely responsible for ensuring that the submitted trade link, Steam account settings, and trade permissions are accurate and capable of receiving trade offers.

Trade offers must be accepted within 5 minutes of being sent, unless otherwise stated on the Platform. If a trade offer is not accepted within that period, the relevant transaction may be cancelled and the corresponding amount returned to the User’s Skin Coin balance.

The Company shall not be responsible for failed or delayed delivery caused by an invalid or outdated trade link, restricted Steam settings, trade holds, or the User’s failure to timely accept a trade offer.

14. Rrestricted jurisdictions

Access to the Platform is prohibited for Users who are located in, ordinarily resident in, or otherwise subject to the laws or restrictions of any jurisdiction subject to applicable sanctions, trade restrictions, or other legal prohibitions.

Such jurisdictions may include, without limitation, North Korea, Iran, and Myanmar, as well as any other jurisdiction that the Company determines to be restricted or high-risk under Applicable Law, sanctions requirements, payment provider restrictions, or internal compliance policies.

The Company reserves the right to block, limit, or terminate access to the Platform where it reasonably determines that a User falls within a restricted or high-risk jurisdiction.

15. Amendments

The Company reserves the right to amend, update, or modify these Terms at any time.

Where required by Applicable Law or where changes are material, the Company will take reasonable steps to notify Users before such changes become effective.

Unless otherwise stated, updated Terms become effective upon publication on the Platform. Continued use of the Platform after the effective date of the updated Terms constitutes acceptance of those changes.

If the User does not agree to the updated Terms, the User must stop using the Platform.

16. Governing law and jurisdiction

These Terms and any dispute, claim, or controversy arising out of or in connection with these Terms, the Platform, or the Services shall be governed by and construed in accordance with the laws of England and Wales.

Subject to any mandatory rights available to consumers under Applicable Law, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the use of the Platform.

17. Contact information

For inquiries regarding these Terms or compliance matters, please contact:

ALUMNI GROUP LTD

Corner Chambers, 590a Kingsbury Road, Birmingham, United Kingdom, B24 9ND

Email: contact@strike-skins.com